Empathy matters in care delivery. But how do you scale it across thousands or millions of members? Conversational dialogue creates opportunities to engage compassionately, even when there’s no human on the other end.

Mass messaging is still the go-to for many healthcare organizations, but it’s no longer moving the needle. Members expect personalized, relevant communication. The “blast and hope” model is rapidly losing steam — and mindshare.

In today’s hyper-connected world, consumers are overwhelmed with messages, emails, robocalls, direct mail, and app alerts. For healthcare payers, breaking through that noise to reach members with meaningful information is harder than ever.

In this episode, Dan Fox breaks down key terms like “large language models” and “deep learning” in a way that makes sense and discusses what healthcare leaders need to know right now.

In this episode, Dan Fox shares how conversational AI is driving real results in healthcare, from boosting medication adherence to building patient trust.

Listen to Drips Managing Director of Healthcare Dan Fox explore how leading organizations are using AI to stay compliant while reaching more people, more effectively.

Drips Managing Director of Healthcare Dan Fox discusses why not all AI systems are built the same. Having a system that’s always on message, relevant, and maintains compliance at scale represents a huge opportunity.

For the third year in a row, Drips had the absolute pleasure of attending the Aspire Spring Gala in Boston — and once again, it left us inspired, grateful, and full of sugar (more on that in a minute). We were honored to attend alongside our incredible clients from Liberty Mutual, and it's safe to say this event just keeps getting better.

Property and casualty (P&C) insurance providers face high policy lapse rates, missed payments, and low auto-payment enrollments due to outdated billing processes. Discover how transforming the billing experience with conversational outreach can reduce churn, improve collections, and enhance customer retention.

With new FCC rules coming next month on April 11, 2025, Drips attended CompliancePoint Exchange to discuss this and other regulatory concerns. Read this perspective on the FCC revocation of consent panel from Drips VP of Marketing Colleen Sheley.

During the 2025 Medicare AEP, Drips contacted over 1 million shoppers and learned a lot about how to engage Medicare beneficiaries. Download the full report for over 30 pages of AEP insights!

Drips Conversations as a Service helped a large health insurance organization improve medication adherence rates for a non-adherent population.

Drips helped a leading health insurance company transition from one-way notifications to two-way conversations, improving engagement and increasing Comprehensive Medication Review (CMR) completions.

Learn how conversational two-way SMS helped improve overall HRA completion rates and lift this payer’s average rating to 4 Stars across contracts.

See how a targeted medication adherence campaign from Drips enhanced a payer's star ratings and generated significant cost savings and quality improvements.

Enhance your medication adherence with our actionable insights from '7 Essential Tips to Boost Medication Adherence Through Communication Solutions.'

Listen to Drips Managing Director of Healthcare Dan Fox explore how SMS is revolutionizing patient outreach within the healthcare industry.

Drips Conversations as a Service helped a state Blue Cross organization that serves more than 230,000 Medicaid members to significantly improve member engagement and eligibility redeterminations.

Are you providing the right experience to insurance shoppers beyond the quote? Download this infographic to understand ways to provide a better experience and convert “quoted not sold” prospects into customers.

How does Drips help enterprises manage the new FCC revocation of consent requirements? View this video overview to understand the new rules and see how Drips can help with TCPA compliance.

See how our managed service programs are designed to foster authentic conversations, propelling superior engagement across every touchpoint of the member journey.

A national Medicare Advantage plan learned that Drips conversational outreach was more effective than their outbound dialing vendor at getting members to talk about coverage.

Learn how AI-powered SMS, voicemails, and scheduled calls helped this broker convert thousands of potential beneficiaries into enrolled members.

See how Drips helped a private university modernize their outbound strategy shifting to an engagement model that encouraged prospective students to complete the application process.

Listen in as N1 Health and Drips clients discuss how innovative data-driven strategies help boost patient engagement.

With new FCC consent regulations now taking effect in April 2025, listen to this webinar recording from the experts at Troutman Amin, LLP.

VP of Key Accounts Bryce Marshall shares his thoughts on what can happen when organizations embrace a customer-first, data-driven approach to engagement.

Need to understand TCPA compliance for SMS and calling? Read this in-depth checklist and see how FCC regulations apply to your text message campaigns.

Learn how Drips combines with PossibleNOW for a total solution for safe outreach and consent management.

See how Drips helped a regional insurance company overhaul their customer engagement processes resulting in a 25% increase in conversions.

Learn how this top payer used Drips Conversations as a Service to engage with new Medicare members who were without a trusted primary care provider (PCP) relationship.

Keeping students engaged from acceptance to the first day and beyond can be harder than you think. Download a free infographic to understand why it’s important for higher education institutions to engage prospective students in real conversions.

Learn how a major health payer engaged existing members to explore Medicare Advantage plan options using Drips Conversations as a Service, resulting in 20% more conversions.​

Read the full success story to learn how a major health payer maintained connection using Drips Conversations as a Service to reach out to ACA plan shoppers who expressed interest in a plan but abandoned the application process.

Conversations as a Service enables higher education institutions to engage hard-to-reach audiences in real two-way conversations at scale.

Drips' Conversations as a Service platform is a new way to reach large and hard-to-reach audiences more effectively. Watch our overview video and see how Drips can transform your customer engagement.

Conversations as a Service enables financial services organizations to engage hard-to-reach audiences in real two-way conversations at scale. This overview video shows Drips in action as it engages a consumer who requested a loan estimate.‍

Conversations as a Service enables home and auto insurance providers to engage hard-to-reach audiences in real two-way conversations at scale. This overview video shows Drips in action as it engages a consumer who requested an auto quote.

Learn how the Drips Rules Engine (DRE) helps enterprises manage TCPA compliance considerations while delivering engaging, tailored outreach at scale.

Conversations as a Service enables healthcare providers to engage hard-to-reach audiences in real two-way conversations at scale. This overview video shows Drips in action as it engages a patient who missed an appointment.

Conversations as a Service enables health plans and brokers to engage hard-to-reach audiences in real two-way conversations at scale. This overview video shows Drips in action as it engages a health plan member.

Drips Managing Director of Healthcare Dan Fox looks ahead to 2025 AEP and highlights the keys for plans to acquire and retain Medicare Advantage members.

When consumers text STOP to opt out of automated messages, it can cost you a lot of potential engagement. Learn how Drips Conversational Close-Outs offer a proactive approach to end conversations while leaving the door open for future outreach.

Get our eBook chock full of insights about managing TCPA consent in light of FCC changes coming in 2024 and beyond.

Drips' Katie Viehbeck breaks down three key sales and marketing data points from the 2024 AEP Drips Performance Report.

After a 2024 FCC Order set a deadline on opt-out requests, enterprises must speed up integration of do-not-call, consent, and contact preference data across systems.

The FCC ruled that enterprises can use a one-time text to confirm and clarify an opt-out (within limits). See how you can leverage this to avoid unneeded global opt-outs.

The Drips Rules Engine (DRE) makes it faster and easier to deliver effective and compliance-focused outreach campaigns for Drips clients. Learn how DRE can work for you.

What TCPA regulation changes are taking effect in 2024 and 2025? Get the details and download a free infographic overview to quickly understand and take action on these new FCC rules.

In February 2024, the FCC made a ruling that consumers can revoke TCPA consent in "any reasonable manner." What does this change mean for enterprises that call and text their customers?

AI brings a lot of potential benefits, but also new risks. Drips Co-Founder and CEO A.C. Evans explores how to keep yourself safe while using AI for customer engagement.

Think engaging campaigns can't go hand-in-hand with regulatory boundaries? Think again. Watch this Medicarians 2024 panel learn how SMS campaigns be both effective and stand up to regulatory scrutiny.

Drips Co-Founder and CEO A.C. Evans joined the One Liners podcast to discuss Drips, big TCPA compliance changes, what’s next in AI, and much more. See the video interview and read key highlights from the conversation.

For Medicare Advantage organizations looking to grow, the right outreach strategy is key. Hear our take on AEP innovation, and don't miss our 2024 AEP eBook for more insights.

During the 2024 Medicare AEP, Drips contacted over 2.3 million shoppers and learned a lot about how to engage Medicare beneficiaries. Download the full report for over 30 pages of AEP insights!

Listen to Drips Managing Director of Healthcare Dan Fox explore how Drips is transforming communication within the healthcare industry on the Millennium Alliance Podcast.

Drips CEO A.C. Evans breaks down the latest TCPA rules about consent revocation and how they affect enterprise outreach.

Drips' Katie Viehbeck was blown away by the innovative ideas discussed at Medicarians 2024. She shares six key takeaways from the conference about the future of Medicare.

See a video demo of Drips in action during Medicare Annual Enrollment. Learn how conversational outbound helps payers grow their members.

See a demo of how Drips help payers reach plan members to drive comprehensive medication reviews.

See a demo of how Drips helps payers and providers reach individuals to promote medication adherence.

Learn how Drips Conversations as a Service redefines customer engagement with a platform that delivers real, effective conversations at scale.

Drips is at the forefront of best practices when it comes to compliance. We have the tools to help you take a more proactive and thoughtful approach to compliance with telemarketing laws.

Every brand struggles to move people through their funnels. Consumers aren’t motivated to engage and brands are fighting diminishing returns on their outreach efforts. Drips Conversations as a Service is a new and better way to reach audiences to drive valuable outcomes. See how the platform works and why Drips is the premier choice for enterprises across major industries.

When contacting customers about sensitive billing issues, it's all about how you say it™. Learn how Drips delivers empathetic and effective outreach for your entire retention lifecycle.

Drips is at the forefront of best practices when it comes to compliance, including when we’re handling “disqualified” users. Unlike other systems, we take a case-by-case approach to handling users who signaled they may not be interested.

Easily drive prospective and existing customers to any web page or web-based app with Drips.

Get an overview of Drips' managed service approach that makes it easy to integrate AI-powered outreach.

With the popularity of YouTube, Instagram, and TikTok, you probably already know that consumers enjoy multimedia. But did you know you can use multimedia in your organization’s texting with MMS?

Current Answering Machine Detection (AMD) technology is meant to tell when an answering machine picks up, but unfortunately, it can be highly unreliable. Discover the difference with Visual Voicemail by Drips.

Many insurance shoppers request quotes but don't bind a policy. Learn what causes these quoted-not-sold customers and how to convert more insurance sales.

Have you ever lost a customer due to an expired credit card? Learn what causes involuntary churn and how proactive SMS outreach offers a solution.

See how Drips reinvigorated AIS’ Quoted Not Sold follow-up approach with a conversational messaging strategy. The result? Increased engagement with AIS’ audience and a higher rate of conversion for inbound phone calls.

See how Drips helped Bay Alarm Medical gain a 14% increase in their web form conversion rate and a 43% increase in prospect conversations, helping them achieve their performance objectives.

See how conversational outreach helped a Fortune 25 health insurer drive hard-to-reach audiences to complete CMRs.

Learn how a major healthcare payer used AI-powered Conversations as a Service to efficiently handle peak contact volumes during AEP.

Learn how Drips helped a major regional insurance carrier improve retention with coordinated conversational outreach campaigns, all while improving the policyholder experience.

What do you do when members miss payments for critical prescription drug coverage? Drips helped a payer use conversational outreach for a more pleasant (and effective) strategy.

Learn how Drips helped a leading Medicare insurance agency reach more potential members at a lower cost during AEP.

Seniors in the saturated Medicare market can get so overwhelmed by contact that they simply tune out. When that happens, healthcare organizations like Spring Venture Group need an innovative approach. Download the case study to learn how they addressed this challenge.

See why Drips is trusted by major banks, lenders, and service providers to successfully engage audiences and drive results.

Learn how Drips Conversations as a Service offers an innovative way to engage hard-to-reach students.

Learn how Drips helps insurance carriers and brokers looking for a better way to reach current and potential policyholders.

For use cases that benefit from human-initiated outreach, Drips combines the benefits of AI efficiency and the human touch — all with an easy to integrate managed service approach.

For ACA health plans, investing in new member education is key. Learn how a top-five payer increased engagement and resolved common issues with conversational AI outreach.

Learn why Drips is the ideal choice for healthcare payers and brokers looking for a better way to reach members.

During the 2023 Medicare Annual Enrollment Period, we contacted millions of health plan shoppers and gained valuable insights about when, where, and how this audience engages. Get our eBook for details to support your next AEP campaign.

Implementing a compliant disqualification strategy is one of the biggest challenges preventing enterprises from texting their audiences. It’s not as simple as including “UNSUBSCRIBE” or “STOP” in a text message. Let’s look at a better way in this infographic guide.

Why use Drips for member onboarding? See real results from our work with major healthcare clients.

What does customer onboarding look like with Drips? See how a real Drips conversation plays out to welcome a healthcare consumer to their insurance plan.

Curious how you can creatively use MMS to engage and delight your audience? See four examples spanning the entire consumer journey.

Conversational outbound for billing can deliver more revenue and better retention KPIs. But how is the customer's experience? See for yourself with this example conversation based on real customer interactions.

Voicemail is far from dying. Instead, the way people engage with voicemail is changing. Embrace the convenience of Visual Voicemail by Drips and give your audience a simplified way to enter your campaign.

When should you contact beneficiaries during the Medicare Annual Enrollment Period (AEP)? Drips analyzed data from millions of conversations to find out the best times and days to reach out.

A brief history of mobile communication from beeping pagers to the rise of SMS as a trillion-dollar marketing channel.

Is your brand ready to launch an SMS program from a legal perspective? Find out how to get started with obtaining the necessary consent.

When you need to reach plan members urgently, texting can give better engagement than methods like calls and emails.

Is the status quo of customer onboarding actually working? Learn why there's value waiting to be unlocked with SMS campaigns for new customers.

New to sending SMS to your customers? Before you go any further, read this intro to SMS rules and regulatory bodies, crafted in partnership with TCPAWorld.com.

Drips Managing Director of Healthcare Dan Fox looks ahead to 2025 AEP and highlights the keys for plans to acquire and retain Medicare Advantage members.

Learn how a major healthcare payer used AI-powered Conversations as a Service to efficiently handle peak contact volumes during AEP.

Just like email providers used to block automated emails at scale, SMS (specifically having a link in a text) is closely scrutinized by cellular carriers.

10DLC and The Campaign Registry have changed the game when it comes to compliant, trustworthy SMS outreach. Let's explore how 10DLC campaigns work.