Voice of Customer
At Drips, we believe our clients should directly shape the future of our platform, services, and strategy.
The Voice of the Customer (VoC) program is our commitment to listening deeply, acting decisively, and driving shared success. Through structured, high-impact engagement like ourAnnual Business Reviews (ABRs), we co-create objectives that guide how we serve and grow with our clients.
The Voice of the Customer (VoC) program is our commitment to listening deeply, acting decisively, and driving shared success. Through structured, high-impact engagement like ourAnnual Business Reviews (ABRs), we co-create objectives that guide how we serve and grow with our clients.
.png)
Our Process
Each year, our VoC ABR series brings together our executive leadership, product teams, and top clients for a two-part strategy and alignment session. These collaborative workshops result in client-specific objectives and key results (OKRs) that drive:
- Product and service innovation
- Strategic roadmap alignment
- Measurable quality and growth outcomes
What We’re Hearing
From our inaugural Q4/24 to Q1/25 Cycle, key themes emerged:
- Clients value transparency, velocity, and results
- Data integration & systems interoperability are top priorities
- When we have better date we drive better outcomes, especially for star ratings and care gap closure.
What's Next
The OKRs resulting from our Voice of Customer client meetings are now shaping our internal roadmap and cross-functional priorities. Starting in 2025, Drips is linking company goals and performance incentives to these shared outcomes — ensuring every team is aligned around delivering what matters most to our clients.
where insight meets action
The Executive Advisory Council
The Drips Executive Advisory Council (EAC) serves as a strategic forum where select customer executives and Drips leadership collaborate to exchange insights, influence product direction, and build deeper relationships.
This invitation-only group is designed to ensure that our most forward-thinking partners help guide where Drips is headed — while gaining unique value and visibility in return.
Member Benefits
Industry
Insights
Stay ahead of the curve with briefings on emerging trends, regulatory changes, and market dynamics.
Executive
Networking
Connect with senior leaders across the healthcare and payer landscape to share challenges, successes, and ideas.
Influence Product Strategy
Help shape the evolution of Drips’ platform—what we build, prioritize, and launch.
Recognition & Visibility
Get acknowledged as a thought leader contributing to industry innovation.
Exclusive
Access
Preview new features, participate in early pilots, and offer feedback before full-scale rollouts.
Professional Development
Grow your executive influence by engaging in strategic-level conversations that sharpen leadership perspective.
Benefits to Drips
Strategic Insight
Gain direct input from customers navigating real-world challenges and opportunities.
Customer Advocacy
Turn engaged EAC members into credible champions of Drips in the market.
Co-Creation & Market Fit
Test ideas, validate solutions, and build confidence through collaborative development.
voice of customer
Want to Get Involved?
If you’re a current client, reach out to your Account Manager about participating in the next ABR cycle or exploring a role in the Executive Advisory Council. If you’re new to Drips, discover how our outcomes-first approach can make a difference for your business.
