MMS
Texting
Voicemail

Outreach Insights

Best Practices

How SMS Can Help Transform Your Call Center From Outbound To Inbound

How can your call center benefit from a successful SMS marketing approach? Reinvigorate your call center by reducing operating expenses and improving both the agent and audience experience.
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Latest Resources

Redefining Customer Engagement: Introducing Drips — Conversations as a Service

Image of the PDF guide. Download this guide to understand why Drips Conversations as a Service is an ideal solution for reaching customers at scale.

Drips Overview: Conversations as a Service

Make retention a conversation with Retain by Drips

Retain By Drips

The Drips Drive to Site product guide, with all the details about using AI to efficiently drive website actions and reduce call center load.

Drive To Site

Drips gives you the right combination of specialized text messaging expertise and tactical planning that acts like an extension of your own team. This allows the messaging strategy to align perfectly with your business goals.Meet Your Drips Team

Managed Services

Thumbnail preview of the Visual Voicemail by Drips product guide. This downloadable PDF offers a better way to leave voicemails for customers.

Visual Voicemail By Drips

Illustrations showing common causes of involuntary churn: an expired credit card, a letter marked "Return To Sender," and a receipt indicating insufficient funds.

How Proactive SMS Fights Involuntary Churn

A thumbnail image showing the infographic guide to the impact of Welcome + by Drips. See real proven case study results for customer onboarding.

Drips Impact: Welcome Campaigns

A thumbnail image showing the infographic guide to Welcome + by Drips. Learn how conversational AI can support customer onboarding.

Example Conversation: Drips Welcome +

Illustation of a person next to a smartphone with icons for SMS bubbles and a credit card, representing how texting is a key part of conversational billing outreach.

Billing For Busy People

Image of a new customer receiving an onboarding text message.

How SMS Boosts Customer Onboarding Campaigns

A graphic showing a call center employee, with icons to indicate SMS outreach and increased efficiency.

How AI Helps Call Centers Manage Peak Seasons

Two examples of images for MMS. The left is text-heavy and cramped. The right is simple and engaging, following MMS best practices.

MMS Best Practices For Your Outreach

An illustration representing billing outreach with a receipt coming from a smartphone.

Boost Retention With A Complete Billing Outreach Strategy

How Drips' AI-powered solution can transform your contact center

How SMS Can Help Transform Your Call Center From Outbound To Inbound

An image of a person texting a business.

The Five Different Types Of Texting

An illustration of a customer standing at a crossroads, representing the need for help navigating services after purchase.

How To Use SMS Outreach For Customer Education

Graphic showing a customer and a call center agent interacting with the aid of AI-powered conversational outreach.

What Does Conversational Outreach Look Like In Your Call Center?

Consumers need new approaches to existing technology like voicemail, otherwise messages will get lost amidst the noise.

Breaking Through The Noise

A senior texting. Contrary to previous assumptions, older Americans are avid users of SMS.

Think Seniors Don't Text? Think Again.