When you need to reach plan members urgently, texting can give better engagement than methods like calls and emails.

If you're not using texting to reach the seniors in your audience, you could be missing out on recent trends in seniors' communication preferences.

Are your health plan members making the most of their benefits? Without effective onboarding, your carefully designed benefits may go unused and not have their intended results.

Seniors in the saturated Medicare market can get so overwhelmed by contact that they simply tune out. When that happens, healthcare organizations like Spring Venture Group need an innovative approach. Download the case study to learn how they addressed this challenge.

Need to help customers pay on time and boost retention? Learn how a complete billing outreach strategy can address the whole retention lifecycle.

MMS is a powerful tool to add graphics and other multimedia to your texting outreach. But when is the right time to use it?

Got too much of a good thing? AI-powered Conversations as a Service can help call centers manage peak seasons by shifting focus from outbound to inbound.

Drips is at the forefront of best practices when it comes to compliance. We have the tools to help you take a more proactive and thoughtful approach to compliance with telemarketing laws.

What do you do when members miss payments for critical prescription drug coverage? Drips helped a payer use conversational outreach for a more pleasant (and effective) strategy.

Learn how a major healthcare payer used AI-powered Conversations as a Service to efficiently handle peak contact volumes during AEP.

Implementing MMS doesn't have to be difficult, but it's important to be thoughtful and follow these MMS best practices.

Adding multimedia to your texting outreach can be a game-changer. Here are four benefits of adding MMS marketing to your strategy.

CMRs are critical for improving health outcomes and boosting member experience. So, what makes a great CMR strategy? Investing in outreach is key.

With the popularity of YouTube, Instagram, and TikTok, you probably already know that consumers enjoy multimedia. But did you know you can use multimedia in your organization’s texting with MMS?

Curious how you can creatively use MMS to engage and delight your audience? See four examples spanning the entire consumer journey.

For ACA health plans, investing in new member education is key. Learn how a top-five payer increased engagement and resolved common issues with conversational AI outreach.

Learn how Drips helped a leading Medicare insurance agency reach more potential members at a lower cost during AEP.

See how conversational outreach helped a Fortune 25 health insurer drive hard-to-reach audiences to complete CMRs.

See how Drips reinvigorated AIS’ Quoted Not Sold follow-up approach with a conversational messaging strategy. The result? Increased engagement with AIS’ audience and a higher rate of conversion for inbound phone calls.

Easily drive prospective and existing customers to any web page or web-based app with Drips.

Drips Managing Director of Healthcare Dan Fox looks ahead to 2025 AEP and highlights the keys for plans to acquire and retain Medicare Advantage members.

Learn how a major healthcare payer used AI-powered Conversations as a Service to efficiently handle peak contact volumes during AEP.

Just like email providers used to block automated emails at scale, SMS (specifically having a link in a text) is closely scrutinized by cellular carriers.

10DLC and The Campaign Registry have changed the game when it comes to compliant, trustworthy SMS outreach. Let's explore how 10DLC campaigns work.