Wed, Aug 5, 11:55 AM
Hi Montia, it's Jen with Health Today. Other members in your area are scheduling at-home visits to get care more easily. When's a good time to talk?
Hi Montia, in-home health visits offer more one-on-one time with a provider than a standard office visit and no commute. Is today a good day to call?
This would help since i don't drive. how much does it cost?
This service is offered as part of your benefits at no cost to you. Can we talk to help you schedule a visit?
Sure, but not this week. try next tues morning after 9
Perfect, we'll call you Tuesday, May 9th at 9:30am
Tue, May 9, 9:20 AM
Hi Montia, it's Jen from Health Today, I'll be calling in 10 mins.
Montia, thanks for scheduling your in-home appt for Friday, May 12th at 10am. We'll reach out again to remind you. Let me know if something changes.
Hi Montia, a provider is scheduled to come to your home at 10am tomorrow. They will show you their ID upon arrival. Let me know if you have any questions.
Maximize Benefit Utilization
Too often, members aren't aware of available programs that could help them. Drips Conversations as a Service can help reach out to Montia to see if she’s interested in the convenience of at-home appointments.
Click ‘Next’ to see the conversation.
Click ‘Next’ to see the conversation.
Remind members about benefits.
Capture attention and drive adoption of helpful programs and services members may not be aware of.
Follow up.
SMS outreach powered by the Drips platform will politely persist. Some members need more contact to engage.
Get a response.
Through natural language understanding, the Drips platform can capture member intent and continue the conversation.
Answer FAQs and provide support options.
Every Drips campaign includes scripted answers tailored to your specific audience.
Adapt to scheduling needs.
The Drips platform can continue a humanized, two-way conversation to schedule calls.
Determine the right time.
Drips simplifies call scheduling.
Use reminders to reduce no-shows.
Get connected.
On the phone, Montia learns more about home visits and schedules an appointment.
Confirm the appointment.
Give options for additional questions or changes.
Prepare Montia for her upcoming visit.
Appointment priming gives a smoother member experience.