Wed, Aug 5, 11:55 AM
Hey Aayisha, it's Jen with Health Today. Welcome to your new health plan! I'll be reaching out to tell you more. Can I share some details about your new benefits?
Sure
Great, check out this link to view some important information about your new benefits. We can set up a welcome call if you have any questions.
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Can you call Friday morning? Need help setting up my account
We can help with that. We'll call you on Friday at 9am.
Fri, Aug 7, 8:50 AM
Hi Aayisha, its Jen from Health Today, I'll be calling in 10 mins.
New Member Alert
Conversations as a Service can provide a guided onboarding experience that empowers members and boosts satisfaction. Reach out to Aayisha to help her navigate her new plan and benefits.
Click ‘Next’ to see the conversation.
Click ‘Next’ to see the conversation.
Welcome with value.
Drips Conversations as a Service can help you enhance the new member experience with valuable information about their benefits, account, programs, and services available to them.
Get a response.
Drips can recognize natural language responses and identify intent.
Permission-based content sharing.
Drips scripting can drive digital adoption.
Overcome adoption hurdles.
Drips recognizes natural language responses so you can support members when they need it.
Simplify call scheduling.
Conversational two-way SMS lets members connect on their own schedule.
Use reminders to reduce no-shows.
Drips can proactively send a personalized reminder prior to the call.
Get connected.
On the phone, Aayisha has a question about paying her first premium. She learns that coverage won't start until her first payment is made. An agent helps her set up a payment plan.